Refund policy

Return & Refund Policy:

Effective Date: 17/07/2026

At OCTANE2, we want our customers to have a smooth and reliable shopping experience. If you receive a damaged, defective, or incorrect product, we are here to help.

Return Eligibility

Customers may request a return or replacement in the following situations:

  • Product received is damaged during delivery
  • Product received is defective
  • Wrong product received
  • Missing items from the order

To be eligible for a return or replacement, the customer must contact us within 24hrs through email or whatsapp from the date of delivery.

Non-Returnable Items

For hygiene, safety, and product quality reasons, the following items may not be eligible for return:

  • Products that have been opened or used
  • Products without original packaging
  • Products damaged due to improper storage or misuse
  • Products damaged due to incorrect usage or application

Return Conditions

To process a return request:

  • Product must be unused
  • Product must be in original packaging
  • Order details or proof of purchase must be provided
  • Images/videos of the product condition may be required

OCTANE2 reserves the right to approve or reject return requests after reviewing the provided information.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product:

  1. Contact us within the specified return period.
  2. Share your order details and clear images/videos of the product.
  3. Our team will review the request and provide the next steps.

If approved, OCTANE2 may offer:

  • Replacement of the product
  • Refund (where applicable)

Refund Process

Once a refund is approved:

  • Refunds will be processed to the original payment method where applicable.
  • Processing time may vary depending on the payment provider or bank.
  • Customers will be notified once the refund has been initiated.

Replacement Policy

If a replacement is approved, the replacement product will be shipped after verification of the issue.

Replacement availability depends on product stock.

Order Cancellation

  • Orders can only be cancelled before they are processed or shipped.
  • Once an order has been dispatched, cancellation requests may not be accepted.
  • Please refer to our Cancellation Policy for more details.

Exchange Policy

Currently, OCTANE2 does not offer exchanges unless the product received is incorrect, damaged, or defective.

Contact Us

For return or refund-related queries, please contact:

OCTANE2

Email: octane2.auto@gmail.com

Phone: +91 83049 46193